"Care my mother received"

About: Intermediate and Transitional Care / Community Discharge Service Intermediate and Transitional Care Community Discharge Service Belfast BT8 8BH

Posted by neptuneer97 (as a relative), 5 days ago

My Mother had a fall in her house which resulted in a hospital stay for a few days. She also suffers with her memory and mobility is not how it used to be.
On release from hospital my mum had a visit from a physio called Matthew. He has provided excellent care and visits to mum over the last few weeks along with the OT Emma.
They have been on the ball with sorting out carers and providing equipment to facilitate mum at home. Myself and family are very appreciative of the help with Mum as we as a family are working full time and are unable to be there to make sure she has her medication and meals.
Excellent service!

Do you have a similar story to tell?

Responses

Julie Bray

Service Improvement & Governance Lead, Occupational Therapy,

BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 10/10/2025 at 14:16

Published on Care Opinion at 14:16

Thank you for sharing such positive feedback about your mum’s care.
We’re so pleased to hear that Emma and Matthew provided excellent support and helped ensure the right care and equipment were in place. It’s great to know this made a real difference for your family during a challenging time.
Your kind words will be shared with the team and are very much appreciated.
Warm regards,
Julie Bray
Occupational Therapy Service Improvement & Governance Lead
BHSCT

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Julie Bray

Gillian McElhinney

Community Discharge Service,

Belfast Health and Social Care Trust

Submitted on 10/10/2025 at 15:30

Published on Care Opinion at 15:30

Thank you so much for sharing your story with us. I appreciate that, as a family, it is not always possible to do everything and this can cause a lot of worry about our loved ones. I am so glad the input Matthew and Emma have had over the last weeks has been of benefit, and hope that has given some comfort and reassurance around your mum's care.
As their manager I will pass on your kind words. I know Matthew and Emma will be delighted that you have taken the time to pass on your appreciation.
Wishing your mother all the best in her recovery after her fall.
Kind Regards
Gillian McElhinney
Community Discharge Service Manager

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Gillian McElhinney

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Care my mother received

"Care my mother received"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k