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"Eternally grateful for everyone caring for Dad"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures Scottish Ambulance Service / Emergency Ambulance

(as a relative),

A few weeks ago my dad had a fall and broke his hip. Even though he had Parkinson's and Dementia we were told it would be a 3 hour wait for an ambulance as he was conscious, breathing and not bleeding. Dad was in a lot of pain and we made the difficult decision to get him to hospital ourselves. We got him into the car and drove carefully to QEUH where we struggled to get him back out the car. My mum went to ask if any paramedics sitting in ambulances could please help and a male paramedic passing asked if we were ok, my brother explained and he went away and came back with gas & air at the same time 2 more paramedics arrived. They were incredible. They got Dad out with a board and gas & air and got him into a wheelchair. We thanked them profusely but they really were outstanding individuals.

By the time I had parked the car Dad was in Triage, the nurse went to get him a bed and bay as just by looking at him you could see his hip was broken. After x-ray confirmation a male junior doctor, advised and carried out a local anaesthetic procedure which made Dad much more comfortable. The orthopaedic surgeon, and another Dr (I think also orthopaedics) came to go through next steps and get consent for surgery which at that point Dad was able to understand and consent to himself. He was lucid, chatting and laughing. He was also able to say no to the subject of DNR because at that point he was ok and able to make that decision.

We were told it was likely the operation would take place on in a couple days as Dad was on blood thinners they wanted to wait until 48hrs clear of last dose. Dad was settled up into ward 10D with the fantastic staff there. He was taken to surgery on the Thursday instead of the Friday, which we were not made aware of until the anaesthetist phoned the house phone to ask my mum some questions about Dad and the Parkinson's. I was there and we were both able to chat with Dad briefly before he had the operation. This was the last time we were able to speak to my Dad. At that point mum and I were both under the impression dad was getting Spinal Block not GA. He ended up having GA and never really came round. He was nearly 3 hours in recovery and we all got a shock when we seen him. We asked to speak to a nurse to ask why he had GA, why he was the way he was and they said they did not know and that we had to ask the anaesthetist. He was snoring his head off which we took as a good sign, but he was hardly able to open his eyes let alone speak.

We saw a Dr the next day, and she was talking through potentially getting Dad to Gartnavel for rehab but first trying to get physio to get Dad up. We knew ourselves this probably was not going to happen but the physios asked us all about Dad, his mobility, his limitations and how the Parkinson's affected him. They were really great but obviously it was out of the question to get him up. She also said we need to ask the anaesthetist why Dad had GA and not spinal block.

Due to choking Dad was made nil by mouth, and it was indicated that he was developing pneumonia by the following day. His temperature was spiking the following day but came down with paracetamol. By the next week, dad's temperature did not come down at all. The nurses were all concerned about dad and checked on him frequently, checking his obs, changing his antibiotics and making sure he was comfortable. They were outstanding. They had a very busy ward but the kindness, compassion and care they showed was unbelievable. All the nurses, doctors and auxiliaries were great. Truly great human beings. They didn't rush us out in the evenings which meant my siblings and I could be with Dad as long as possible. Thankfully, two of my siblings were with Dad when he took his last breath. 

While we are eternally grateful for everyone caring for Dad and all they did for Dad and us, we would like Dad's medical records and would like an answer to our question: Why did Dad get a general anaesthetic instead of a spinal block which is much safer for someone with Parkinson's disease? 

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Responses

Response from NHS Greater Glasgow and Clyde 2 weeks ago
Submitted on 22/10/2025 at 17:45
Published on Care Opinion at 17:45


Dear Delighted Mum.

Thank you so much for sharing your dad’s story with us. Please accept our sincere condolences to you and your family on the loss of your dad. We appreciate you taking the time to reflect on his care.

Your account highlights both the challenges and the compassion experienced throughout your dad's journey—from the difficult decision to bring him to hospital yourselves, to the outstanding care shown by the paramedics, nurses, doctors, and ward staff. It’s clear how much your dad meant to you, and how closely you were involved in supporting him every step of the way.

We are grateful for your kind words about the staff in the Emergency Department and Ward 10D. It means a great deal to the teams when their care and compassion are recognised, and we will ensure your feedback is shared with them.

We want to acknowledge the concerns you’ve raised about the use of general anaesthetic during your dad’s surgery. It’s completely understandable that you would want clarity on this, especially given his Parkinson’s diagnosis and the expectations around spinal anaesthesia.

You can request access to your Dad’s medical records by completing a form which you can access via https://www.nhsggc.scot/patient-visitor-faqs/health-rights/access-to-records/

As Care Opinion is anonymous, we are unable to answer your question regarding your father’s anaesthetic but if you can contact our Complaints Team @ ggc.complaints@nhs.scot you’re your dad’s details they will be able to investigate this.

Thank you

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last week
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service
Submitted on 27/10/2025 at 15:24
Published on Care Opinion at 15:24


picture of Marie Kennedy

Dear Delighted Mum,

I was very sorry to read about your father's passing and want to extend my sincere condolences to you and your family.

Thank you for sharing your experience following your father's fall. I see that your feedback relates to a number of services. I'm responding on behalf of the Scottish Ambulance Service.

I understand that you were advised of a three-hour wait for an ambulance and that this led to the difficult decision to transport your father to hospital yourselves. I recognise how challenging this must have been, especially given his pain and medical conditions.

I’m also grateful for your kind words about the paramedics who assisted outside Queen Elizabeth University Hospital. Their compassion and professionalism clearly made a difference

If you would be willing to share the date, time and address of the call out, along with your Care Opinion username, we would be grateful. This will help us match your feedback with the crew and share your message with them directly. You can email us at sas.feedback@nhs.scot.

Warm regards,

Marie

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