Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Polite and courteous

Posted By A.K.

"Polite and courteous"

About: University Hospital Hairmyres / Emergency Department

(as the patient),

Chloe (receptionist at a very busy A&E department in Hairmyres Hospital) was polite and courteous to all who attended. Some of the public who attended were rude - possibly as a result of the reason for them attending the hospital -  however Chloe treated everyone calmly, politely and with dignity and respect. For one so young she demonstrated a maturity which should be admired. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shirley-Ann O'Hare, Senior Nurse - Emergency Directorate, University Hospital Hairmyres, NHS Lanarkshire yesterday
Shirley-Ann O'Hare
Senior Nurse - Emergency Directorate, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 12/10/2025 at 12:15
Published on Care Opinion at 12:15

picture of Shirley-Ann O'Hare

Dear A.K.,

Thank you for taking the time to share your experience at University Hospital Hairmyres.

It’s lovely to hear that Chloe, our receptionist in A&E, was polite and courteous to all who attended. Our teams strive to uphold professionalism at all times, and it’s always encouraging to hear when this is reflected in patient interactions.

I will ensure your kind words are passed on to Chloe—she will be delighted to receive such positive feedback.

Warm regards

Shirley-anne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k