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"Excellent and professional at all times"

About: Dr Gray's Hospital / Cardiology (Heart Conditions)

(as the patient),

I was very pleased to get my appointment in a reasonable amount of time. 

I felt a little anxious, which i think is totally understandable.  

I had the most fabulous duo that i saw, Carolyn and Helen. They put me at ease and were excellent and professional at all times. we had a bit of a laugh, which also helped me relax and feel totally at ease in their capable hands. 

I had an extremely positive experience and felt heard with any concerns I expressed.  

Many thanks ladies, keep being fabulous.  

Thank you. 

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Responses

Response from Paul Surtees, Service Manager, Cardiology, Dr Gray's Hospital, NHS Grampian 6 days ago
Paul Surtees
Service Manager, Cardiology, Dr Gray's Hospital,
NHS Grampian
Submitted on 13/10/2025 at 13:56
Published on Care Opinion at 13:56


picture of Paul Surtees

Dear Miss Ski

Thank you for leaving feedback following your appointment.

It is great to hear that Carolyn and Helen were able to help put you at ease during your appointment and make it such a positive experience. I will pass on your comments to the team.

Best wishes,

Paul.

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