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Radiology scan

Posted By Sunshine 1550

"Radiology scan"

About: South Tyrone Hospital / Radiology

(as a service user),

I had appointment this week at South Tyrone Hospital for a scan. Extremely poor signage around entire hospital. No hospital reception to ask for help  and no visible staff to help for directions.

When eventually found X-ray  I was asked for my personal details in front of a waiting room full of patients. Zero confidentiality. Then l was sent round to a different area for a scan and seen a patient being wheeled on a public corridor on a trolley with only a gown on, no privacy or dignity for the patient.

When i got to the other area which was hard to find there was nobody manning the reception desk and myself and 2 other people were left waiting not sure if we were in the right area. I could see staff in the distance but nobody came near any of us for long enough. While waiting for my scan i observed a number of people in gowns walking from changing rooms up corridors, this is not acceptable for privacy and dignity.

I was then asked to change in a shared cubicle space where two other men were changing, i am a female and this was completely unacceptable. I was then asked to walk up the corridor in a gown in front of other people sitting in a public corridor. The whole experience was awful. I never want to return to this hospital. They need to sort out all these issues.   

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Responses

Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust last month
We are preparing to make a change
Southern Health and Social Care Trust

Submitted on 20/10/2025 at 13:25
Published on Care Opinion at 13:25

Dear Sunshine 1550

Thank you for posting about your experience at South Tyrone Hospital we do welcome all feedback to help us improve the service we offer.

I am sorry to hear that you had such a negative experience.

We are committed to providing high quality care to all our patients.

Your feedback will help us identify areas where we can improve and ensure that every patient receive the best possible care.

Hopefully this will make the visit to our department a better experience for other patients.

We have shared this story with our colleagues in the Estates Department to look at how signage can be improved.

Your feedback has been really useful.

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Response from Melissa Donaldson, Site Lead Radiographer, Surgery and Clinical Services Directorate, Southern Health and Social Services Trust last month
We are preparing to make a change
Melissa Donaldson
Site Lead Radiographer, Surgery and Clinical Services Directorate,
Southern Health and Social Services Trust

Submitted on 29/10/2025 at 10:00
Published on Care Opinion at 10:03

Dear Sunshine 1550,

Thank you for taking the time to leave us your feedback and for bringing these matters to our attention.

I am sorry to hear that you did not have a satisfactory experience during your recent visit to South Tyrone Hospital.

We have recently undergone extensive building works and refurbishments around the hospital to provide a better and more comfortable patient experience. This includes the waiting and reception area in the X-ray Department and the Scanning Suite Area.

We are currently waiting for the arrival and installation of our new signage which will make navigation around the hospital easier.

I wish to assure you that we take patient confidentiality very seriously and I will follow up to see what improvements can be made in this area for the future.

Thank you again for your feedback. Rest assured that we are taking your comments on board and reviewing our systems to identify any possible changes to improve the overall patient experience.

Kind Regards,

Melissa Donaldson

Site Lead Radiographer, South Tyrone Hospital

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Response from Aideen Lappin, PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 2 weeks ago
We have made a change
Aideen Lappin
PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Submitted on 18/11/2025 at 13:11
Published on Care Opinion at 15:30

Dear Sunshine 1550

Once again, thank you for sharing your experience at South Tyrone Hospital. I can confirm that additional signage has now been installed, and we hope this will prevent any further difficulties for people attending their appointments.

Best wishes

Aideen

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Response from Aideen Lappin, PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 2 weeks ago
We have made a change
Aideen Lappin
PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Submitted on 19/11/2025 at 10:01
Published on Care Opinion at 11:07

Dear Sunshine 1550

I hope you are keeping well, following additional signage installed, I have attached a few photos of signage for information, we hope this will assist patients attending their appointments. Thank you again for your feedback.

Best wishes

Aideen

Image titleImage titleImage title

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