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"Excellent service provided by all the staff"

About: Nightingale Hospital Exeter / Buttercup Outpatient Unit Royal Devon & Exeter Hospital (Wonford) / Cancer Services

(as the patient),

I had a 2 week appointment in a mere 7 days for a suspected cancerous mole on my face.

I was seen at the appointed time, the mole was examined closely and thoroughly by Doctor Willcock, who diagnosed a non cancerous seborrheic keratosis.

The whole appointment, examination and procedure was carried out within ten minutes by the cheerful doctor who also examined two other small benign facial moles and reassured me there was nothing to worry about.

I was offered and accepted cryotherapy to remove the mole. The procedure was painless, after which he asked, with a smile, are we still friends? Yes, of course, I replied!

I left the clinic being totally reassured and grateful for the excellent service provided by all the staff involved in my care at at Nightingale Exeter, and Royal Devon and Exeter Hospital Oncology department during the past nine months. Well done NHS!

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 10/10/2025 at 13:55
Published on Care Opinion at 13:55


picture of Helen Bowmer

Dear Scorpius88,

I am one of the managers at the Nightingale Hospital Exeter. Thank you for providing us with your feedback.

I am really pleased that it was such a reassuring and professional visit. I will take great delight in informing the team of your good experience using the service. It was the aim when setting up this patient pathway that it would be quick and efficient for the patients.

Many thanks,

Helen Bowmer

Admin Services Manager

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