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Dedicated and caring staff

Posted By Wonder66

"Dedicated and caring staff"

About: Coatbridge Locality / Treatment Room

(as the patient),

I have been attending Coatbridge health centre treatment room on a regular basis recently to have blood tests due to low haemoglobin levels, and cannot praise all the phlebotomists working there highly enough.

In particular a nurse called Bella for her professionalism and compassion above and beyond when taking my blood recently - she noticed how ill I looked and made sure I had someone (my wife) with me to escort me home and keep an eye on me.

Her concerns were justified as the next day I ended up in hospital needing a blood transfusion.

Thanks a lot Bella for all your care and kindness. In these days when everyone seems to be criticising the NHS it is heartening to experience a great service like this run by dedicated and caring staff. 

Keep up the good work ladies!

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Responses

Response from Lorna McInness Sneddon, Treatment Room Team Leader, Treatment Room, NHS Lanarkshire last week
Lorna McInness Sneddon
Treatment Room Team Leader, Treatment Room,
NHS Lanarkshire

Submitted on 09/10/2025 at 11:58
Published on Care Opinion at 11:58

Hi Wonderful 66

Thank you for taking time to contact care opinion and write such a lovely review.

Within our Team, we do pride ourselves in our professionalism, compassion and patient centered care. it is always very humbling to hear that team member has went that extra mile, in this case Bella.

I will be delighted to pass on your kind words and feedback to Bella and the team.

I would like to take this opportunity to wish you well and hope you are feeling better.

Again, thank you so much for leaving such lovely feedback.

Kind Regards

Lorna

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