Sent up from A and E, my wife was in extreme pain - partly from a UTI that was found by gynae but not communicated a month before and an ongoing issue this department were trying to deal with.
My wife was sent up on a bed after been given a cannula and fed morphine pain relief.
She was removed from the bed and asked to sit in a chair in a freezing cold room. There she sat for 8 hours with no offer of water or food or indeed if she needed the toilet at all. She had to ask several times for pain relief as the morphine wore off.
She eventually received an examination which was really sore. The staff member left and did not return.
I would say this is a one off, but it happened one month before when this department didn't communicate the UTI. She was left in the same room with no offer of water or food.
We were asked to come back the next morning after leaving to go home at late at night. When we turned up the staff member that saw us had no idea that we had been in gynae the day before, clearly this had not been communicated on the notes. It was like we had to start again... And so the wait commenced. We had to wait behind other patients.
This is so frustrating I can see how the NHS is struggling there is simply no joined up thinking.
To say that the situation was unsatisfactory would be an understatement.
"A frustrating experience"
Posted by slidech73 (as ),
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses
See more responses from Denise Marshall