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"They go above and beyond"

About: University Hospital Wishaw / Emergency Department

(as a relative),

I would like to share how amazing all staff are at Wishaw A&E. I visited the department with my mum on two occasions.

I can’t thank the staff enough for listening to my concerns and caring for my mum.  On both these nights the department was extremely busy with a lot of ambulances present and a full waiting area, however despite being so busy there was always a smile and a how can I help whenever we needed it. 

They go above and beyond and I can honestly say I don’t know how they do their job every day when they are under so much pressure. 

I feel that more needs to be done to support staff in these areas and allow them to do their job without extreme pressure every day. 

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 4 days ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 10/10/2025 at 15:08
Published on Care Opinion at 15:08


Dear Sharry79,

Thank you so much for taking the time to share your lovely message about your recent visits to Wishaw Emergency Department with your mum.

We’re truly grateful for your kind words and recognition of the team’s efforts, especially during such busy times. It means a great deal to all of us to know that you felt listened to, supported, and cared for — that’s exactly what we strive for, even when the department is under pressure.

Your feedback will lift spirits and reinforce the importance of compassion and teamwork in everything they do.

Thank you again for your thoughtfulness and for advocating for greater support for emergency care staff — it’s deeply appreciated.

Best Wishes,

Julie.

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