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Absolute asset

Posted By Formula87

"Absolute asset"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

Had a sudden come on of what is now confirmed is herpes which I already had a feeling of however didn’t want to think it was as to most people an STI is the worst, but Caroline at the clinic recently made me feel so better about the situation. Trying to wrap my head around it but to have it worded to me in the ways that Caroline did, I walked out after being treated by this wonderful nurse. Absolute asset to the NHS and this service. Amazing service, put to ease within seconds. Reassured me, even at my age.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last month
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 17/10/2025 at 13:50
Published on Care Opinion at 13:50

picture of Andrew Garratt

Hi Formula87,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your feedback with Caroline and she will be pleased that she was able to reassure you regarding Herpes. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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