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Waiting in discomfort

Posted By controllerdz68

"Waiting in discomfort"

About: Maternity Care Services / Pregnancy Support Centre

(as a service user),

The wait times are simply too long - I had a miscarriage earlier this year in June and I’m having another one now. Both times I’ve had to wait in the waiting room well over 40minutes to be seen. I understand that it’s busy but stop asking women who are emotionally drained from miscarrying and uncertainty in early pregnancy to wait in discomfort, having been asked to come with a full bladder, for a specific time. It’s outrageous. 

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 weeks ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 10/10/2025 at 12:16
Published on Care Opinion at 12:16

picture of Claire Withnell

Dear controllerdz68,

Thank you for taking the time to share your feedback with us on Care Opinion.

I am truly sorry to hear that your experience with the waiting times in the Pregnancy Support Unit had caused you increased distress at what must have been a very difficult time.

At NHS Lothian, our services are committed to providing a safe and compassionate environment where all patients feel respected and cared for, and I am very sorry that this was not what you experienced on this occasion. Please be assured that I have shared your comments with the Management Team at the Pregnancy Support Unit who will review it and respond appropriately.

Thank you once again for sharing your experience with us.

Best wishes,

Claire

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Response from Lucy Tierney, Staff Nurse, Pregnancy Support Centre, NHS Lothian 2 weeks ago
Lucy Tierney
Staff Nurse, Pregnancy Support Centre,
NHS Lothian

Submitted on 10/10/2025 at 16:20
Published on Care Opinion at 16:20

Dear controllerdz68,

Thank you for your feedback on Care Opinion.

We apologise for the difficult experience you have had on both occasions within the Pregnancy Support Centre, with long waiting times whilst experiencing a pregnancy loss. Delays and long waiting times is not part of the service or care we wish to provide. These concerns have been escalated but we would be happy to discuss in further detail if you wished.

Please contact the Patient Experience Team by email on LOTH.Feedback@nhs.scot or by telephone 0131 536 3370 (Mon-Fri, 9am to 2pm) and make reference to this story. They will be able to provide us with more details if you do wish to discuss this with us.

Once again I apologise for the delays you experienced,

Kind regards,

Lucy

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