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"The staff are just first class"

About: Adult Health & Support Services / Primary Care Out of Hours

(as the patient),

I attended Douglas street, Hamilton tonight and there are a few points i would like to tell.

The staff are just first class, from reception to nurses to doctors.

I would just like to thank the lady at reception for phoning me when I left because I lost some money and a kind person handed it in and 10 mins later the reception lady phoned me and i got it back, Thank you to the kind lady and the young man for handing it in.

The nurse Liz was amazing, they all are, they treat everyone with very kind care from all walks of life and health issues.

The lady Doctor was just fantastic, we need more of her, very thoughtful and was right on my illnesses, checked me out with care and didn't miss anything.

Some people think Douglas street is just turn up and get few pills and on you go, but that didn't happen there, I can tell you, We should thank the service because everyone from the Lanarkshire area this service we couldn't do without, it's well run and everyone should be very grateful for what we have got and do not abuse the staff.

I seen the doctor asking the reception to order a taxi for the old lady, and the taxi guy came in and got the old lady and brought the wheel chair back in. That's what you call a great a service to the community from Douglas street Hamilton community services.

That's the care and service this place gives out to the community.

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Responses

Response from Michael Coates, Doctor, South Lanarkshire University Health and Social Care Partnership 3 weeks ago
Michael Coates
Doctor,
South Lanarkshire University Health and Social Care Partnership
Submitted on 13/10/2025 at 10:37
Published on Care Opinion at 10:39


picture of Michael Coates

Dear Graeme3,

Thank you for taking the time to share your story, I was pleased to see that your money was returned to you. I was sorry to read that you required access to our service however I am delighted that we were able to assist & that you were very content with the care that you received. I will pass on your very kind comments to the team who will be delighted to receive such positive feedback. I trust and hope that you are recovering well.

Take care

Kind regards

Michael

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