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"They were patient and understanding"

About: Emergency Department / Minor Injuries

(as the patient),

The 2 staff members that helped me recently in the a&e minor injuries unit were kind, friendly, answered all my questions and were very helpful. They completed all assessments and check ups in a timely manner, and were clear when communicating with me and my mum. They were patient and understanding. The staff member who took an x-ray of my foot was also incredibly kind. 

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 2 weeks ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 10/10/2025 at 15:01
Published on Care Opinion at 15:01


Dear Claire246,

Thank you so much for taking the time to share your experience following your recent visit to our Minor Injuries Unit. I’m really pleased to hear that the staff were kind, friendly, and attentive to both you and your mum. It’s wonderful to know that you felt well cared for and clearly informed throughout your assessments and x-ray.

Your kind words mean a great deal to the team, and I’ll make sure your feedback is passed on to the staff involved. Recognition like this truly lifts morale and reinforces the importance of compassionate, patient-centred care.

Wishing you a smooth and speedy recovery.

Julie.

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