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Very kind, patient and professional

Posted By MistynMilo

"Very kind, patient and professional"

About: Rochdale Infirmary / General surgery

(as the patient),

My experience of day surgery at Rochdale was excellent.  The staff were all very kind, patient and professional, as well as friendly.  Everyone took time to explain what was happening at every stage.  They were very caring and I felt extremely comfortable and safe. Despite the fact that the hospital was in lock down, staff maintained an atmosphere of calm and were well organised and reassuring.  Thank you to everyone concerned.  

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Responses

Response from Trudy Taylor, Head of Patient/Service User Experience, Northern Care Alliance NHS Foundation Trust 3 weeks ago
Trudy Taylor
Head of Patient/Service User Experience,
Northern Care Alliance NHS Foundation Trust

Submitted on 07/10/2025 at 12:13
Published on Care Opinion at 12:13

Dear MistynMilo

Thank you so much for sharing your kind words and positive experience following your day surgery at Rochdale. We're truly delighted to hear that our staff made you feel comfortable, safe, and well cared for—especially during such a challenging time. Your feedback means a great deal to the team and will be shared with senior leaders to ensure your appreciation reaches everyone involved. Comments like yours help us celebrate what we’re doing well and continue to build on compassionate, patient-centred care. Thank you again for taking the time to post.

Kind regards

The Patient Experience Team

Northern Care Alliance NHS Foundation Trust

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