"Fantastic Admin Support"

I just wanted to express my thanks to one of your administrators- I THINK she was called Nell? We dealt with her on Wednesday.

I first spoke to her on the phone in the morning to ask if my new prescription for formula for my son had been approved following my health visitor asking my gp to prescribe. She was very helpful and let me know that it was with the prescribing team. I then went to the pharmacy and they hadn't received it - so I popped into the surgery where I then spoke to Nell face to face. She was very friendly and extremely reassuring, I was very stressed as we needed the formula asap due to my son's allergy. She said that if I took a seat she would speak to the team straight away and get the prescription printed there and then- she did this within 5 mins even though she was super busy and the practice was busy.

After I went to the pharmacy they noted that I was only prescribed one tin, this would only last us 2 days and we are going on holiday next week so needed a much larger supply, I was panicking due to this and also knew the pharmacy needed to order it in - so as we were getting closer to the weekend and us going away I was extremely worried. I phoned the surgery back up and spoke to Nell again, who again instantly said she would red flag this and get it raised to be sorted for me. She was so understanding and listened to my concerns and I can't believe how quickly this got sorted, the next day I received the text from the surgery saying that I had the larger prescription sent to the pharmacy.

This whole stressful process could have been a million times worse if it wasn't for Nell. Her professionalism, understanding, efficiency and friendliness put me at ease every time and I am so incredibly grateful.

My son now has the formula he needs in the amount he needs and we don't need to spend all weekend worrying.

She is an absolute credit to your team - I understand that receptionists often receive a bad reputation so I particularly wanted to ensure she and her manager receive this feedback !

A big big thank you - we are so incredibly grateful!