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"Unhelpful and uncaring"

About: Royal Hallamshire Hospital / Urology

(as a relative),

Urology outpatients Suite 2-5. I found the receptionist and also the nurse to be dismissive and unhelpful, to the point of rudeness. There was no eye contact, no smile, no help, no answers to basic questions.

Very disappointed a department in the NHS could operate in such an uncaring and unkind manner. The only saving grace was the consultant, who was friendly and professional.

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