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The best Renal Unit

Posted By Joe834

"The best Renal Unit"

About: Antrim Area Hospital / Renal Unit Antrim Area Hospital / Ward C7 Haematology/Renal

(as the patient),

I've been coming to the Renal Unit for about a year and a half, I was in C7 first and have been in A4 too. C7 is very good they are all single rooms and I had my own bathroom. The staff were brilliant, I remember my legs were heavy and uncomfortable, Jody got me a footstool, also one of the nurses, I think it was Erin, got me a recliner chair, it made all the difference and she took the time to talk to me. 

The staff in the Renal Unit are all friendly and helpful, they explain everything clearly and have assisted me with preparing for home dialysis..

Dr Bob is probably the best doctor I have ever met, he explained everything to me about my fistual and how it works. Dr Ronan and Dr Jason do my monthly bloods they take time to speak to me and explain things. Some are very short and acidic, this makes me feel like I don't want to interact. 

Specialist Nurse Lynsey helped me to prepare for home dialysis too.  Claire and Shay made my button hole they took extra time to show me the pack, clean the line and set up dialysis - Gerry gave me some top tips. Tommy, Jackie, Fergeal and Luke helped me with this too, it makes all the difference, they are all very good, dedicated staff. 

Gwen and Claire at front desk are great, they help me with transport and checking dates of appointments.

I see Gillian the podiatrist every so often she does a routine check of my feet, she did a doppler and has referred me for special insoles.

Rosie is an extremely hard working nurse, she has a lot of knowledge, answers questions and takes time to for other chats.

The staff are very good. 

In C7 if I didn't like lunch, they got me a sandwich or a salad, or something else, they do the same here, the food in Antrim is 5 star.

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Responses

Response from Lauren Henry, Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital, NHSCT last month
Lauren Henry
Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital,
NHSCT

Submitted on 03/10/2025 at 12:02
Published on Care Opinion at 12:02

Hello my name is Lauren Henry, Clinical Services Manager for Ward C7. Many thanks for your kind feedback for ward C7. I will share with the team, they will be delighted to hear your kind feedback.

Warmest wishes,

Lauren

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Response from David Smyth, Manager, Support Services, NHSCT last month
David Smyth
Manager, Support Services,
NHSCT

Submitted on 03/10/2025 at 13:42
Published on Care Opinion at 13:43

Hi my name is David Smyth, I am the Catering Production Manger here in Antrim Area Hospital. Thank you kindly for taking the time to provide such great feedback. I will share this feedback with the team who will be delighted with it.

Kindest regards

David

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Response from Niall Gallagher, Assistant Clinical Services Manager, Specialist Medicine, NHSCT last month
Niall Gallagher
Assistant Clinical Services Manager, Specialist Medicine,
NHSCT

Submitted on 03/10/2025 at 14:18
Published on Care Opinion at 14:18

Hi my name is Niall Gallagher,Lead Nurse for the Renal Unit. Many thanks for your kind words regarding your care in the Renal Unit I will ensure your comments are relayed to all the team

Best Wishes

Niall

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Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust last month
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 09/10/2025 at 21:41
Published on Care Opinion at 21:41

Hello Joe834

My name is Natalie McLaughlin. clinical services manager for renal services. Firstly thank you for taking the time to share this very detailed feedback about your experiences of Ward C7, renal unit and Ward A4H. The staff love to hear feedback and it gives reassurance they are providing a high standard of patient centred care.

Receiving medical interventions can be an anxious time and everything is new, so I am sure the fact the staff took the time to explain, help you understand and show compassion, helped to relieve some of this worry.

I will ensure that all staff named in your feedback, will be made aware. They will be delighted to hear that you have had such a positive experience. All our staff are dedicated to providing the best care for our patients and there is fantastic teamwork in the renal unit which has been reflected in your response, so thank you.

I trust all is going well for you.

Kind Regards

Natalie

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