"The communication was lacking"

My mother was admitted to AMU recently, unresponsive and with a severe sepsis. I was phoned at 1am by a doctor to be informed that due to severity of my mother and her frailty that they wanted to make her EOL. As her POA I argued that this was not what was wanted and I wanted her to be given 1 last chance as she could not make the decision herself. I felt that rather than think of the person, the doctor made the decision without prior knowledge of recent medical history as I had to inform them of this.

Over the next 2 days we were visited by several doctors, a consultant and a registrar (who I can say was the 1st person to listen). He was very proactive and contacted Urology and fought my mum's case with dignity and patient centred care.  

He spoke to me about my mother as if she was a person and listened to me when I passed on information about her pervious medical problems which caused her sepsis. I asked that if urology could not do op as they only wanted to move her up a list, could she be moved back to Arbroath Infirmary for interim care.

I left at 3pm on the Mon and my mother was still on oxygen and complaining of pain in her abdomen. Consultants had checked this earlier, and antibiotic link doctor also did same and agreed that as these 3 antibiotics were working, that she would continue on these.

I then received a phone call from my brother telling me that my mum was being discharged, no more oxygen and later found out no more antibiotics. She was also moved overnight to ward 14. I was never informed officially of any off these changes. Why was oxygen removed, why no antibiotics oral when told they would continue, why not to Arbroath Infirmary when she had been so ill. I was finally phoned next day to be told she had been discharged. 

As an NHS worker of 27 years I myself feel disgusted in the way that my mother was treated as if expendable. The communication was lacking, some doctors weren't checking EKORA about previous recent history before coming in to seeing my mum, named nurse for side rooms never seemed to be there, wrong name spelling on name band, no information given when I visited, lost all her belongings and small suitcase.

Only positives was the registrar who went out of his way to help and kept me up to date, and the polite HCSW, he was cheery and made my mum laugh and was respectful to her.   

I have since found out that my mum has an appointment for her op with urology but this I found out from the nursing home as it was put on discharge paperwork.