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"Friendly and approachable"

About: Raigmore Hospital / Sexual and Reproductive Health service

(as the patient),

I was attending to have my contraceptive implant changed and the nurse who did this spoke with me regarding what other options are out there that may suit me. This made me feel really listened to and that I was given all the information required to make an informed choice. The nurse, Karen, was so gentle and progressive whilst carrying out the procedure. Her colleague Amy made me feel at ease during the procedure too. All the staff I met whilst there were friendly and approachable. I felt very well taken care of. The vibe of the whole clinic was just great.

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland last week
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 06/10/2025 at 12:44
Published on Care Opinion at 12:44


picture of Kimberley MacInnes

Dear Chachabinks,

Thank you for taking the time to post your story of the experience you had while attending our service. It is always nice to hear positive stories, I am pleased you felt listened to and able to make an informed choice regarding your contraceptive needs. I will ensure that Karen, Amy and the wider team are made aware of your kind comments.

Yours sincerely

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health

NHS Highland

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