Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Very friendly, professional and attentive

Posted By ACQE

"Very friendly, professional and attentive"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d) Queen Elizabeth University Hospital Glasgow / Theatres, Recovery and Anaesthetics

(as the patient),

I got a cancellation to get my complex full hip major surgery at the Queen Elizabeth, Govan, Glasgow.

At the admission suite I found the staff very helpful, efficient and looked after me well.

Mr Meek, my surgeon, was very professional, kind and explained everything about my surgery, he was amazing.

On waking up at Recovery, the staff were very friendly, professional and very attentive.

I was then moved to ward 10A, the staff -  from cleaners to nurses - were amazing, I can only remember a few names, Christianna and Chinyere but all staff were brilliant, they all worked very hard and made my stay and recovery so well. They all do an amazing top class job.

The physios and OT gave me an amazing support and guidance to get on the right step for a successful recovery.

The whole team in the theatre and pre-theatre were amazing, they put me at ease and always reassured me, they were wonderful.

All the staff do an amazing job, their skills, their professionalism, kindness and friendliness, support made my hospital stay very comfortable and guided me a very successful journey to recovery.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 4 weeks ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 02/10/2025 at 17:17
Published on Care Opinion at 17:17

Hi ACQE

Thank you for taking time to feedback to us regarding your experience of Orthopaedic surgery at QEUH.

We know that it can be daunting to come into hospital requiring major surgery so it's great to hear that the Orthopaedic team from theatre staff, your surgeon Mr Meek, nursing staff, physiotherapy,occupational therapy and all the ward staff put you at ease and helped you through your surgery and rehabilitation.

The Orthopaedic team work hard to provide individualised care for each of our patients and they will be delighted to know that their professionalism and kindness had such a positive effect on your experience.

I will share your lovely comments with all the Orthopaedic team involved in your care.

I hope you continue to make good progress and wish you well in your recovery.

Best wishes

Morag Busby, Lead Nurse Trauma and Orthopaedics

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stephanie Todman, Senior Charge Nurse, Same Day Admissions Unit and Theatre Recovery - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 3 weeks ago
Stephanie Todman
Senior Charge Nurse, Same Day Admissions Unit and Theatre Recovery - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 09/10/2025 at 15:36
Published on Care Opinion at 15:41

Hi ACQE,

Thank you so much for taking the time to share your kind and thoughtful feedback following your recent surgery at the Queen Elizabeth University Hospital.

We are absolutely delighted to hear that your experience from admission through to recovery was such a positive one. Your words are a wonderful reflection of the dedication, professionalism and compassion shown by our entire multidisciplinary team and it means a great deal to us that you felt so well cared for throughout your journey.

We will ensure your lovely comments are shared with our staff.

Your appreciation of the hard work, kindness, and support provided by everyone involved in your care is truly heartening. Feedback like yours not only boosts morale but also reinforces our commitment to delivering the highest standard of care to every patient.

Wishing you continued progress and a smooth recovery.

Kind regards,

Stephanie Todman, Senior Charge Nurse, Recovery & Same Day Admissions

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k