"Lovely staff member"

About: General practices in Ayrshire & Arran General practices in Ayrshire & Arran

Posted by Charlotte97821 (as a service user), last month

Went to make an appointment at Kilwinning Medical Practice one recent morning. Lovely girl on reception. So helpful and bright and bubbly. She had a pink uniform on with blonde hair.

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Responses

Danielle McNaught

Business Manager, Primary and Urgent Care,

NHS Ayrshire & Arran

Submitted on 06/10/2025 at 15:39

Published on Care Opinion at 15:39

Dear Charlotte97821
Thank you so much for taking the time to share this lovely feedback with us via Care Opinion.
It is heartening to hear that you had such a positive interaction with a receptionist at your GP Practice, Kilwinning Medical Practice. This is a really lovely example of the person centred care that we strive to deliver.
Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with the team at Kilwinning Medical Practice.
Thank you once again for taking the time to acknowledge your care experience.
Kind Regards
Danielle

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