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All staff were helpful and professional

Posted By gammagb85

"All staff were helpful and professional"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

I recently contacted NHS 111 following fall. After discussions with nursing and medical staff medication for a suspected cracked rib was arranged through carluke pharmacy. All staff were helpful and professional and I got the advice and treatment I needed. Thank you 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 03/10/2025 at 12:51
Published on Care Opinion at 12:51

Dear gammagb85

Thank you for sharing your story on Care Opinion. I am sorry you had cause to contact the 111 service when you had a fall. I do hope you are now recovering well and not in too much discomfort.

I reply on behalf of NHS 24. I am glad to read about your positive patient journey from your initial call to the 111 service to your visit to Carluke Pharmacy. If you wish to share some more information with me, including your Care Opinion user name, then I could locate the staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best Wishes

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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