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"She took the time to understand me"

About: Inclusion Thurrock (Talking Therapies)

(as a service user),

Following a really tough time at work and what culminated in a disciplinary investigation against myself (which I believe was unfounded), I had a severe crisis. I have been previously diagnosed with Clinical depression and anxiety and thought to be borderline bi-polar. My Organisation took no note of my Mental Health issues and this led to the severe breakdown and my suicidal thoughts

I wasn’t thinking straight but somehow managed to have the where withal to call 111. After talking me down they put me in touch with a few contacts. One of which was inclusion Thurrock. I have to say the person I spoke to (Nicole) was so understanding and I felt really listened without judging and took the time to understand me. Other contacts at other organisations didn’t really get through my usual male bravado and act. I am sure it is difficult as I don’t like talking about these things and what I say isn’t always what runs through my head in the bad moments. Nicole took the time to understand me, not my words but my thoughts. She chose a couple of things she thought would really help me and we concentrated on just those. I will never stop using them and they will be my crutches for the future. I am now signed off. I know I am not perfect and still off work. I wish I had more sessions but know I have the tools to keep me at a manageable level.

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Responses

Response from Andrezza Nwanganga, Assistant Psychological Wellbeing Practitioner, Inclusion last week
Andrezza Nwanganga
Assistant Psychological Wellbeing Practitioner,
Inclusion
Submitted on 03/10/2025 at 12:43
Published on Care Opinion at 12:43


Dear encryptionth33,

Thank you for taking the time to share about your experience with Inclusion Thurrock talking therapies. We are honoured to have been a part of your healing process.

I am glad to hear that, in such a critical moment, you found the strength to reach out to 111 for support. It is reassuring to know that this led you to our service and eventually to connect with Nicole, who truly saw you for who you are. It is clear she did not just listen to your words, she took the time to understand your feelings and thoughts, breaking through the protective bravado you have described.

It is incredibly powerful to know that the techniques she shared have become lasting tools for you. Carrying those forward is a testament to your resilience and commitment to healing. While your journey is still ongoing, recognising your progress and having strategies that genuinely work for you is a significant and meaningful step.

I will certainly share your kind words with Nicole as I am sure she will appreciate it.

Wishing you all the best on your continued journey.

We hope that you feedback will encourage others facing similar difficulties to seek help.

Kind regards,

Ann

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