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Put everyone at ease

Posted By Fionnghal

"Put everyone at ease"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as a relative),

Everyone we met was very helpful particularly because we turned up late and in the wrong place initially. 

Once we arrived in plastic surgery outpatients, everyone was very understanding, and the nurse practitioner took the time to explain things to my Dad, who lives with dementia, and put everyone at ease about the procedure. Post care instructions were very clear.

Must say that Marie (I think that's her name) was an absolute star keeping me and my Mum right who were a bit frazzled by the time we got there!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 07/10/2025 at 11:06
Published on Care Opinion at 11:06

picture of Kevin Torbet

Dear Fionnghal

Thank you so much for taking the time to share your experience on Care Opinion.

We’re really glad to hear that, despite a stressful start, you and your family were met with kindness, patience, and clear communication from the team in the Plastic Surgery Outpatients department. It’s completely understandable to feel a bit frazzled in those situations, and we’re so pleased that our staff were able to help put everyone at ease — especially your dad.

A special thank you for your kind words about Marie — we’ll make sure she sees your lovely message. It means a great deal to our teams when their care and compassion are recognised.

Wishing your dad all the best in his recovery, and thank you again for your thoughtful feedback.

Kind regards

Kevin

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Response from C Blake, Interim Lead Nurse, Burns and Plastic Surgery and Centre for Integrative Care, NHS Greater Glasgow and Clyde last month
C Blake
Interim Lead Nurse, Burns and Plastic Surgery and Centre for Integrative Care,
NHS Greater Glasgow and Clyde

Submitted on 08/10/2025 at 07:57
Published on Care Opinion at 07:57

Hi

Thank you for taking the time to share your experience of accompanying your Dad to Plastic Surgery OPD. I will share your feedback with the team.

I hope your Dad is recovering well from his surgery and and that any further appointments he has within the department go well

Best wishes to you and your family

C Blake

Interim Lead Nurse

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