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"Knowing my quality of life will be improved"

About: Northwick Park Hospital / General surgery

(as the patient),

I had discovered a hernia back in May. It was decided at some point that i’d need surgery. I was a bit nervous even though I was told it’d be a minor procedure. I was given the right information about what the surgery would involve, risks, etc.

The check in opened on time at 7:30am. We were called by names and guided to a waiting area. We were informed that it could take up to 6hrs to be taken to the theatre. But we were given water and nurses run some tests on us: blood pressure, heart rate, oxygen levels, etc.

I was called by the anaesthetist (Sam) who asked me a series of questions about conditions I might have, allergies, medications, etc. He was very patient and professional. So was all the staff at the check in area, nurses, waiting room staff. It made the whole experience a relaxing one.

I was taking to a cubicle with a sofa and a bed where I could change to a gown. One of the nurses gave me a special underwear garment so I could remove my underwear. When taken to the theatre I met dr. Zara (sorry I missed her surname) another nurse in red and Sam the anaesthetist. They “connected” me to all the things I had to be “connected” to. That’s when I realised it’s after all, a minor but serious, surgery. They made me feel safe at all times. Thank you.

When I woke up I requested my phone so I could contact my family and my responsible adult. A nurse brought it to me promptly. I was given a nice cheese sandwich. Nurse Jane, I believe that was her name, helped me to stand up and walk for a bit. She gave me further instructions for my recovery. She was very sweet and patient. Thank you.

Finally Dr Wei came to have a brief chat with me. He was responsive and patient to answer my questions. Thanks to him too.

Big thanks to the NHS. For the following weeks I won’t be able to work which means I won’t have an income but knowing that my quality of life will be improved by this surgery that has been publicly funded gives me a piece of mind. That’s for me, the most important part of this experience: knowing the importance of the NHS as a publicly funded institution. Thanks for reading. 

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Responses

Response from London North West University Healthcare NHS Trust 4 days ago
London North West University Healthcare NHS Trust
Submitted on 03/10/2025 at 13:00
Published on Care Opinion at 13:00


Dear Pastry Cook,

Thank you so much for taking the time to share your experience following your recent hernia surgery. We’re truly grateful for your thoughtful reflections and kind words about our staff and services.

We’re delighted to hear that from check-in to recovery, you felt supported, informed, and safe. It’s especially heartening to know that Sam, Dr Zara, Nurse Jane, Dr Wei, and the wider team helped make your journey as comfortable and reassuring as possible. We will ensure your message is passed on to them.

We understand the challenges that come with taking time off work, and we’re glad that the care you received has brought peace of mind and the promise of improved quality of life.

Wishing you a smooth and steady recovery.

Warm regards,

Emma Calnan - Patient Experience Officer
London North West University Healthcare NHS Trust

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