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"I felt truly supported and cared for"

About: North Devon District Hospital / Nutrition and Dietetics

(as a service user),

I recently had the opportunity to work with my baby’s dietitian, and the experience was excellent from start to finish. She struck a perfect balance in her approach—providing detailed, evidence-based information while never coming across as condescending. Her ability to explain nutritional concepts in a clear and supportive way gave me confidence and reassurance in caring for my baby’s dietary needs.

Another highlight of her service was her accessibility. Knowing that she was just an email away made the entire process feel less overwhelming. Whenever I had questions or needed clarification, her timely and thoughtful responses provided both guidance and peace of mind.

Overall, I felt genuinely supported throughout this journey. The dietitian’s professionalism, combined with her warmth and availability, made the experience both informative and empowering. I would highly recommend her services to any parent seeking expert advice for their child’s nutrition.

We had such a great experience with my baby’s dietitian Gill. She explained everything really clearly and gave me so much useful information without ever making me feel talked down to. I always felt comfortable asking questions, and her answers were supportive and easy to follow.

One of the best parts was knowing I could reach her by email whenever I needed to. Just having that support close at hand made the whole process a lot less stressful. Every time I reached out, she got back to me with thoughtful advice that made me feel reassured and confident.

Overall, I felt truly supported and cared for. She made what could have been an overwhelming experience so much easier, and I’m really grateful for her guidance.

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Responses

Response from Gill Ashton, Paediatric Dietitian (Northern Services), Nutrition & Dietetics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Gill Ashton
Paediatric Dietitian (Northern Services), Nutrition & Dietetics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I run the rapid access service for suspected non IgE mediated cow's milk allergy in North Devon. I am also part of the paediatric allergy team.

Submitted on 07/11/2025 at 15:55
Published on Care Opinion at 15:57


Thank you so much for your feedback and taking the time to do so. I am really pleased that the service is able to support parents and infants as we do and that we have feedback like this to evidence that families really do need timely and regular input. Your message has made my day!

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