Care Opinion

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Care at A&E

Posted By CMary

"Care at A&E"

About: North Devon District Hospital / Accident and emergency

(as the patient),

I just want to thank all the team that cared for me. I was admitted after a severe mental health incident exacerbated by alcohol abuse.

I was seen very quickly and cared for every step of the way. I must particularly thank Harriet, Diarmuid, Nick, Michelle, Tamsin and especially the ward sister who ran that department like clockwork and also had the time to remember who I was and why I was there. So many of your colleagues also gave up their night to look after me. Thank you 🙏🏻 

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2025 at 13:52
Published on Care Opinion at 13:52

Dear CMary,

Thank you for taking the time to provide us with your feedback, I am sorry to hear that your mental health brought you into the hospital but am pleased to hear of the positive impact that the team at NDDH ED had on you.

I will ensure that your feedback is shared with the wider ED Team, thank you again for taking your time to provide us with your feedback.

Best wishes

Sophie Hutchings
ED Governance & Operational Support Manager

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Response from Lisa Townsend, Patient Experience Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Lisa Townsend
Patient Experience Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 16/10/2025 at 09:28
Published on Care Opinion at 09:28

picture of Lisa Townsend

Dear CMary

Thank you for recently leaving feedback on Care Opinion. I wanted to reach out to ask if you would be interested in sharing your experience further? Our Engagement team share a monthly story at the Public Board of Directors meeting. The aim is to allow our executive and non-executive directors to understand the issues they are discussing from the perspective of the patient.

Your post has been identified as one that the Engagement team would like to explore further. If you would be willing to share more about your experience of attending ED with a mental health concern, please would you email your name and contact details to me privately at: rduh.patientexperience@nhs.net quoting reference 1394456.

With your consent I will put you in touch with our Engagement team who can explain a little more about this opportunity. Once again thank you for leaving feedback, it really does make a difference to improving our services.

Lisa

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