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"Treatment following hand injury"

About: Dungannon / District Nursing The Ulster Hospital / Plastic Trauma Clinic The Ulster Hospital / Ward 4C

(as the patient),

Earlier this year, I suffered a serious hand injury resulting in the partial loss of one finger and fractures to another following an accident which led to unforeseen complications which required extensive treatment.  

I really want to express my sincere gratitude to all the healthcare staff I encountered along my treatment and care journey. The level of professionalism, clinical skill, support and help I have received from everyone was second to none and for this, I will always be truly grateful.

To the Nurses, Doctors and staff of the Plastics trauma Unit in the Ulster Hospital, Dundonald, SEHSCT, I want to say a huge thank you and for your patience when I was asking multiple questions and creating awkward scenarios as I was trying to come to terms how the situation I had found myself in was going to disrupt my normal daily life!!

Following discharge from hospital and trying to come to terms with what had happened and how I could negotiate keeping my daily work going and general family life, I was introduced to the Community Nursing Team in my own home area of Coalisland, who were charged with having to deliver IV antibiotic treatment to me at home for 6 weeks.

To say this team were fantastic would do them an injustice. Again, with my awkward work schedule and questions, this team never batted an eyelid, and nothing was too much trouble for them. Their professionalism, knowledge and caring support was not lost on me and for that to Margaret, Maxine, Aisling, the 2 Niamhs, (Red and Blue😂) Norma and student Nurse John, you really are a brilliant team and I cannot thank you enough for all you did for me it was truly, truly appreciated. 

Finally being from a healthcare background myself, I know the challenges the NHS is under in the current climate and with the expansion of community nursing services in the SHSCT area in the process of being rolled out I trust the support this team and others require will be made readily available so they can continue to support other members of our community in the same way as I was treated, without the service being compromised due to increased working hours or lack of staff which only results in increased stress on existing staff and does nothing to help recruitment and retention into the healthcare sector. 
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Responses

Response from Michelle McCartan, Interim Lead Nurse, Surgery, South Eastern Health & Social Care Trust 2 weeks ago
Michelle McCartan
Interim Lead Nurse, Surgery,
South Eastern Health & Social Care Trust
Submitted on 30/09/2025 at 17:11
Published on Care Opinion at 17:11


Dear Conor2003

Thank you for taking the time to write and inform us of your positive experience in both Plastics Service and the community. The staff in the Plastics Trauma Clinic will be delighted to hear your feedback. It is great to hear how well you were treated and is a reflection of how well the teams work and the care they give to each of their patients. I wish you well in your continued recovery following your traumatic injury.

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Response from Tanya Dunlop, Dungannon ICT & Social Work Manager, Adult Community Services Directorate, Southern Health and Social Care Trust 6 days ago
Tanya Dunlop
Dungannon ICT & Social Work Manager, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 13/10/2025 at 16:43
Published on Care Opinion at 16:46


Dear Conor2003

Thank you for your heartfelt feedback on the District Nursing Service within Dungannon ICT, in particular the Team who provide care in the Coalisland area. The District Nursing Team is committed to providing a high standard of care for all patients in the community and aim to promote recovery and independence where possible.

You have first hand knowledge of and have highlighted the wider issues affecting the health service in Northern Ireland. Please be reassured that the staff are appreciated and supported by the Trust and colleagues throughout. Your words of appreciation and thanks are testament to the dedication staff demonstrate daily in their roles.

I will share your feedback and thank you for taking the time to compliment the Team.

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