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"Pain management cancelations"

About: Grayshott Surgery Royal Surrey County Hospital / Pain Management

(as the patient),

I have been waiting for over a year to be seen by the pain management service and had an appointment after it was cancelled. This has been ongoing for over a year.

This has left me in chronic pain with no diagnosis or help.

All I get from GP is a load of gaslighting and I feel palmed off to others.

This violates all of the care acts in place [2014, 2020, 2008] and most likely others.

My experience with this hospital has been poor, and with the health care in general.  Since COVID has gone down further, it's got to the point of who to believe. All I seem to do is go through the same old merry-go-round with GP. 

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Responses

Response from Charlotte Pearson, Communications Officer, Royal Surrey County Hospital NHS Foundation Trust 6 days ago
Charlotte Pearson
Communications Officer,
Royal Surrey County Hospital NHS Foundation Trust
Submitted on 10/10/2025 at 13:10
Published on Care Opinion at 13:10


Dear patient,

Thank you for taking the time to share your experience. To help us look into this matter further and ensure your concerns are addressed appropriately, we kindly ask that you contact our Patient Advice and Liaison Service (PALS) team via email at rsc-tr.pals@nhs.net or by telephone on 01483 402757.

Kind regards,

Tracey Taylor,

Lead for Patient Experience

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