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"Dedicated physiotherapy"

About: Community Services - North Devon / Community Rehabilitation

(as the patient),

In June this year whilst on holiday in Cornwall I sustained a broken and ankle and two breaks in my tibia. I was transferred home to Bideford and had surgery the next week in Barnstaple Hospital. Upon discharge I was referred to the community therapies team for physiotherapy at home. 

This is when I met the lovely Lami. Her presence was so warm and comforting that I felt safe with her. Her weekly encouragement and support was second to none. 

Even though I had a few set backs with an infection and allergic reaction to the internal sutures, Lami still called each week to check in. 

I can honestly say that my recovery would have been harder if it wasn't for this lovely compassionate physiotherapist. She puts her all into the care of patients and takes the time to understand their wants, needs and preferences, all whilst allowing them to feel included in the decision making of their treatment. 

Thank you Lami for your time and your support. I am now able to join in play with my nearly 5 years old and am living a somewhat more normal life since my accident. 

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Responses

Response from Susan Izzard, Specialist Physiotherapist (Northern Services), Community Health & Social Care - Rehabilitation Bideford (Northern Services Therapies Team), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Susan Izzard
Specialist Physiotherapist (Northern Services), Community Health & Social Care - Rehabilitation Bideford (Northern Services Therapies Team),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 14/10/2025 at 16:28
Published on Care Opinion at 16:28


picture of Susan Izzard

Thank you so much for your kind and thoughtful feedback about the support you received from Lami, our physiotherapist from the Bideford Community Rehab Team.

I’m very sorry to hear about your accident while on holiday — that must have been a distressing experience. However, I’m delighted to hear that Lami’s dedicated care, encouragement, and compassion have played such a valuable part in your recovery. It's heartening to know that her support has helped you regain both your independence and mobility.

I will be sure to share your kind words with Lami and the rest of the rehab team — I know they will be greatly appreciated.

Wishing you continued progress in your recovery, and I hope you’re able to enjoy many more holidays in the future.

Best wishes

Susan

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