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One thing that needs improved

Posted By MamaOfTwo416

"One thing that needs improved"

About: Royal Aberdeen Children's Hospital / Medical Paediatrics (Children's Medicine)

(as a parent/guardian),

Had a recent stay in the medical ward at RACH with my 4 month old son. All the staff were lovely. However, with the ward being very busy I felt that they didn't have much time to really get to know us and just chat.

One thing that needs improved on is how long it takes to warm a bottle of formula. We were often waiting 30-40 minutes for a bottle of milk for my son, by this point he was obviously hysterical. They stated the warmers take ages and theres only 2 of them. Just a little something that I think if improved could make a huge difference in an already stressful time.

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Responses

Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian 6 days ago
We are preparing to make a change
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian

Submitted on 09/10/2025 at 12:30
Published on Care Opinion at 14:09

picture of Kathryn Auchnie

Dear MamaOfTwo416

Thank you for taking the time to leave feedback following you son's stay in the medical ward.

I can only apologise for the length of time to wait for a feed for your son.

The warmers used in hospital differ from those that are generally in use in most homes. They are waterless and do take a bit longer than a normal feed warmer although I would not have expected 30-40 mins. A large volume from fridge temperature could take 18 mins

We are required to have waterless warmers for infection control purposes. Bacteria and moulds love to grow in warm damp environments, such as feed warmers that use water, and waterless practice minimises this risk.

I will however speak to the staff to see if we can purchase more to avoid a queue of feeds waiting to be heated.

Thank you for leaving us feedback as we contually strive to improve and your feedback helps us to do this.

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