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Many thanks to all involved

Posted By yankeesh66

"Many thanks to all involved"

About: NHS 24 / Scottish Emergency Dental Service

(as a parent/guardian),

I contacted NHS 24 today on behalf of my son who had a dental abscess and experiencing a great deal of pain. From the initial triage, to the dental nurse through to the dentist he saw today it was a fantastic, helpful and smooth service. Many thanks to all involved. 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last month
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 03/10/2025 at 12:51
Published on Care Opinion at 12:51

Dear yankeesh66

Thank you for sharing your story on Care Opinion.

I was sorry to learn you had cause to contact 111 on behalf of your son, I hope he is starting to feel much better following treatment. I can empathise with just how painful dental abscesses can be.

I note there are a few services tagged to your story, I reply on behalf of NHS 24.

If you wish to share some more information with me, including your Care Opinion user name, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Best wishes,

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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