"Customer service"

About: The Royal London Hospital The Royal London Hospital London E1 1BB

Posted by sierrahr67 (as a service user), last month

Waiting at the X ray reception in Royal London Hospital early afternoon. There were multiple staff sat behind the reception. During their conversation which was very loud, multiple use of curse words were used. I believe this is not conducive to a good customer service.

More about:

x ray

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Responses

BHNT Central Complaints Team

Senior Complaints Officer,

Barts Health NHS Trust

Submitted on 30/09/2025 at 11:44

Published on Care Opinion at 11:44

Dear sierrahr67
Thank you for taking the time to share feedback about staff in the x-ray reception area at Royal London Hospital. What you have described is not the behaviour that is expected from our staff. We will ensure that your comments are shared with the service and also remind them of our Trust values which includes being respectful.
Kind regards
Group Central Complaints Team
Barts Health NHS Trust

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