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"A failure of communication"

About: Maternity Care Services / Labour Ward

(as the patient),

St John’s hospital, Livingston

Great care from the midwifery team, but I have a few concerns following my experience.

After hours of labour, at 9cm dilation I was told to stop pushing as the baby was at a funny angle and in distress. I was told that we needed to go to theatre for forceps and, failing that, a caesarean. I was exhausted and on various forms of pain relief, and my husband was in the bathroom putting on covers for the surgery when I was asked to sign the consent form for the surgery. I do not feel that I was fit to sign the consent form and think this should not have happened while my husband was not in the room. Before going into labour I was clear that I did not want forceps, which to me is evidence that I was not fit to consent as I would not have said ok to the use of forceps if I was. My husband knew this and had he been in the room he would have been able to make that clear. Luckily they did not use the forceps in the end, but it worries me that with the rush to theatre and my state at the time it is only luck that they were not used.

Following the caesarean, as I was being stitched up on the operating table, the doctor was debriefing me that the surgery went well. Again, my husband was not in the room (he was with our baby in a side room as she needed to receive oxygen) and I was not fit to receive this information. I understand the doctor was trying to be reassuring when they said that a future pregnancy would not necessarily have to be a caesarean, but it was very upsetting at the time; I was still on the operating table, my baby was in the other room receiving treatment, in that moment talking about a future pregnancy did not feel appropriate. No doctor debriefed me the next day after my surgery, that was it - I was debriefed while still on the operating table and with my husband in another room.

This poor communication continued as my baby was kept in hospital for several days to receive antibiotics. It was never explained to us why she needed this, it was only on seeing the discharge papers that stated suspected sepsis.

Overall my care was very good, but a failure of communication in certain instances meant I left the hospital with many questions about what happened to me. It is only since going through my notes with a midwife that I have cleared up these questions about what happened, but I wanted to raise my concerns about consent and communication in the hopes that other women are not left feeling upset and confused about their birth experience as I was.

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 3 weeks ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 03/10/2025 at 10:52
Published on Care Opinion at 10:52


Dear Corvussk63

Thank you for taking the time to share your story. Firstly, congratulations on the birth of your baby. I hope you and your baby are you are doing well, and you are recovering after the birth. I was please to read about some of the positive experiences you had whilst delivering you baby, with the midwifery team providing great care.

With regarding to some of the communication difficulties you highlighted I want to apologise for your experience. I understand how upsetting it must have been to feel you were asked to give consent for procedures when you were exhausted, vulnerable and without your husband present. I am also sorry that the de-brief of your surgery was done at a time where your husband was looking after your baby and not at a time that felt appropriate. We do not want patients to feel that communication has not been informed or considerate of their needs/wishes.

We really value you taking the time to share your experience. Your story has been shared with the Maternity and Women’s service at St John’s so they can reflect on your experience and identify ways where communication could be improved for the future. If you wish for your experience to be investigated more thoroughly, I do want to highlight you can contact the Patient Experience Team who are able to discuss options available to you. The team can be contacted by telephone on 0131 536 3370 (Mon- Fri, (9am-2pm) or by email LOTH.feedback@nhs.scot

Thank you once again for sharing your story,

Best wishes

Mariska

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Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 6 days ago
We have made a change
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 20/10/2025 at 12:43
Published on Care Opinion at 12:58


Dear Corvussk63,

I wanted to add an update following on from the above response. Your story was shared with the service and the medical team. The medical team want to pass on their sincerest apologies for the impact of interactions on yourself and your birth experience. As a result, it has been arranged for staff to attend a course specifically designed to improve communication skills in the Obstetrics setting.

We want to thank you again for your feedback as it provides valuable opportunity for us to learn and improve.

Kind regards,

Mariska

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