"They made me feel completely at ease"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital Emergency Department BT35 8DR Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG

Posted by vegatk66 (as a staff member posting for a carer/relative), 2 weeks ago

I would like to express my sincere gratitude for the wonderful care I received recently.
About six weeks ago, I had a scare when I suddenly could not move my legs, and an ambulance was called. The crew who attended to me—a gentleman from Crossmaglen and a lady who was the driver—were absolutely fantastic. They made me feel completely at ease, took the time to listen to me, and even used humour to calm my nerves. Their kindness and good nature made what could have been a frightening time feel so much lighter.
When I arrived at the Emergency Department, I was met by a nurse from Dublin who was equally lovely. She spent time talking to me and getting to know personal details about me, which meant a great deal and helped me feel seen and cared for.
At my age, these small acts of kindness and patience mean more than words can express. I want to thank each of them sincerely for the compassion, patience, and humanity they showed me. My experience was a very positive one, and I remain deeply grateful.
Yours faithfully,

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Lisa Small

Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate,

Southern Health and Social Care Trust

Submitted on 29/09/2025 at 17:46

Published on Care Opinion at 17:46

Thank you for sharing your feedback regarding your recent visit to our Emergency Department. I am delighted to hear that you had a positive experience and that are team was able to provide the care and support you needed.
I will make sure your feedback is shared with the team.

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Maggie Hamilton

Experience & Involvement Facilitator, Quality, Safety & Improvement,

Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 30/09/2025 at 11:55

Published on Care Opinion at 11:55

Good morning veqatk66,
I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. I am delighted to hear how the kindness and good nature of the crew made what could have been a frightening time feel so much lighter for you and that they took time to listen to you.
It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words. I would like to share your feedback with the crew who attended to you on the day and in order to locate them I would require the following information:
o Date and approximate time of the incident
o The address the ambulance was dispatched to
If you are happy to share this information, I can be contacted at:
Maggie.hamilton@nias.hscni.net
I hope you have recovered well.
Kind regards,
Maggie

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Thank you for your feedback.
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