"Practitioner's communication and interactive skills could improve"

Had a long wait for this appointment to come through. The appointment lasted for approx 25 mins. By the end of the appointment I had insoles to support my foot, advice on types of shoes to wear in the future and an exercise to do to help strengthen me. Therefore I am probably on a treatment path that will help me manage my condition. If not I was told I could seek further help within a window of 8 weeks. Therefore the appointment was successful in medical terms and I feel reasonably confident about preventing future problems.

What i think could definitely be improved are the practitioner's communication and interactive skills with their patient. The appointment was process driven and I felt there was an impatient edge to the practioner's voice and manner at times during the appointment. There was certainly no empathy and their manner and approach was not something I have previously experienced from other healthcare professionals. I feel this individual needs training or support with this area of their work. I am not particularly vulnerable but i would hate others, who are, to get a sense that they are asking questions that are stupid/impossible to answer or made to feel they had not listened properly to what they had already been told.