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"Understanding and straight talking"

About: Community Mental Health / Perth City Community Mental Health Team Perth Royal Infirmary / Mental Health

(as a relative),

After years of watching my mum suffer from severe episodes of depression, as a family we never had anyone to turn to for support and we felt helpless as we tried everything we could to help my mum.

In the last year or so. Aileen was introduced by Cairnwell MH outpatients department and she has been an absolute god send. She has opened up so many doors to provide help and support for my mum that she so desperately needed and also for us as a family, after all these years we now have a diagnosis for my mum and although we aren't at the end of the tunnel with her condition there certainly is light and hope.

If it wasn't for Aileen, I don't know where we would be with my mum and I'd hate to imagine.

If you see this Aileen, you are an absolute Angel. Professional, experienced, educated, understanding and straight talking. I wish there were more people in the world like you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Elizabeth *, Perth and Kinross Health & Social Care Partnership 4 weeks ago
Elizabeth *
Perth and Kinross Health & Social Care Partnership
Submitted on 29/09/2025 at 17:04
Published on Care Opinion on 30/09/2025 at 04:54


picture of Elizabeth *

Thank you for taking the time to provide this most helpful and constructive feedback on the benefits from contact with Aileen. She is a very experienced nurse who is appreciative of this feedback and prides herself on providing an open, honest and person-centred approach to benefit the individual and their family. She is keen to assist with recovery focused and she draws on her depth of knowledge, understanding and experience from working in mental health field over many years and feels that she is there for the family as well as the person. The feedback you have provided validates to her that her work is valuable to the family unit as well as the person and she is making a difference.

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