Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I felt the care was way beyond my expectations

Posted By TinaG

"I felt the care was way beyond my expectations"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Causeway Surgical Ambulatory Unit (CSAU)

(as the patient),

Visited a&e with abdominal pain suspecting a Diverticulitis flare up. Traiged promptly and seen by a really competent Doc Brit. Explained my condition with compassion, took time to allay my fears and referred me to the appropriate department for investigation.

Surgeon from CSAU came and spoke to me, think his name was Mo....again mannerly, took time to explain what may be happening and assured me I would be seen promptly for investigation. Called me the following morning after speaking to his colleagues and assured me I would get all the help available.

I returned this morning when a lovely Dr Motandi explained what course if action they will be taken should the outcome be A or B. Both nurses reassuring and friendly. Honestly I felt the care was way beyond my expectations from all the staff I encountered. I came away today with uncertainty as to what is actually wrong with me but with the certainty that everything that can be done will be done.

I feel the service I have received as past few days, could not have been better. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 2 weeks ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 29/09/2025 at 13:11
Published on Care Opinion at 13:11

Hello TinaG

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED.

I am sorry to hear that you have recently been unwell and had to attend the department for assessment and onward referral. I am delighted to hear that whilst attending the department you had a positive experience, were triaged promptly and received a high standard of compassionate care. I am delighted to hear that your follow on care was also of a high standard.

Thank you for taking the time to leave this positive feedback. Positive feedback helps remind staff of the fabulous work they do and helps boost staff morale. I will ensure that your feedback is shared with all staff in the department.

I hope you have a strong recovery

Yours Sincerely

Victoria McCrory

ACSM CAU ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 2 weeks ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 29/09/2025 at 15:38
Published on Care Opinion at 15:38

Good afternoon TinaG

My name is Deborah Dyson I am the SNP CSAU Co-Ordinator.

Thankyou for taking the time to share your experience whilst in CSAU.

CSAU is a fairly new service providing ambulatory care for surgical patients.

I am delighted to read that your experience was so positive.

I will share your kind words with the whole team whom I know will be delighted.

I wish you well in your recovery

Debbie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k