"Excellent service"

I was diagnosed with type 2 diabetes recently.  

Layla (nurse) who informed me I was diabetic conveyed this in a kind manner. Not the diagnosis  I wanted but Layla explained things well and I left feeling that I could manage and make the changes needed.

A return to the surgery 3.5 months later for a review having totally transformed my lifestyle and diet, Layla commented on how well I was looking and how much weight I’d lost and was genuinely pleased for me.  

I really appreciated that she recognised the change in me as it’s a big medical practice and it was months since she’d seen me for the first time.

Empathetic, caring nurses like this are a credit to the practice and the NHS. It’s certainly a different experience than from my previous practice and is a welcome change.