Care Opinion

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Thank you for caring

Posted By Glasabc65

"Thank you for caring"

About: Inverclyde Royal Hospital / Gastroenterology (stomach and gut problems)

(as the patient),

Was greeted very warmly at check in reception which was lovely. I was not kept waiting long and Nurses Kirsty and Jennifer attended to me. Kirsty was very patient and kind and had clearly read my medical notes thoroughly before I was taken in. She explained everything very clearly step by step and took time to listen to me and ease any concerns I had. Both ladies were extremely professional and very caring. I felt very well looked after and confident about  my care and what to expect when I went home afterwards. The receptionist even said goodbye to me as I left. What a positive experience!! I can't thank the staff enough for making a stressful procedure so much more pleasant. Thank you for caring.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 06/10/2025 at 13:04
Published on Care Opinion at 13:04

picture of Kevin Torbet

Dear Glasabc65

Thank you so much for taking the time to share your experience — we are absolutely delighted to hear that your visit was such a positive one.

It’s wonderful to know that you were warmly welcomed at reception and that Nurses Kirsty and Jennifer provided you with such attentive, compassionate, and professional care. We're especially pleased to hear that Kirsty took the time to review your notes thoroughly, explain each step clearly, and support you in a way that helped put you at ease. These small but meaningful actions make a big difference to patients, particularly during times of stress or anxiety.

We will ensure your kind words are passed on to Kirsty, Jennifer, and the reception team — they will be truly encouraged to know the impact they had on your experience.

Thank you once again for your thoughtful message. We wish you all the very best for your continued recovery and future health.

Kind regards

Kevin

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Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 4 weeks ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde

Submitted on 06/10/2025 at 13:53
Published on Care Opinion at 13:53

Dear Glasabc65

Thank you for sharing your kind words on Care Opinion. I am glad that to hear that the staff made this stressful procedure a positive one. Clear communication is key and I can see that this has alleviated some of your worries. the team will be delighted to read your lovely words. Hope you are recovering well.

Kind regards

Alison McKinnon

Lead Nurse

ECMS

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