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I didn’t even feel the Cannula

Posted By RudyardK

"I didn’t even feel the Cannula"

About: Ninewells Hospital / Pre-Assessment Clinic

(as a service user),

I was met by a Nurse co-ordinator her name was Natalie, I was made very welcome and was very relaxed during my visit.

Natalie explained everything to me in words I could understand what she was on about. If I didn’t quite understand she would explain it again which I found that very helpful. Everything was explained in great detail. Natalie is very good at her job as far as I am concerned, very Knowledgeable and made me feel at ease. I wasn’t nervous at all . 

Then I met another nurse, Ashley was her name, she took blood samples from me. I didn’t even feel the Cannula being put in my arm and it was done very professionally and when I was done she wished me good luck with my operation when it happens.

It was a great experience at Ninewells Hospital Well done ladies.

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Responses

Response from Lauren Hebbourn, Senior Charge Nurse, Out Patient Department, NHS Tayside last month
Lauren Hebbourn
Senior Charge Nurse, Out Patient Department,
NHS Tayside

Submitted on 26/09/2025 at 17:05
Published on Care Opinion at 17:05

Dear Rudyard K,

Thank you for your feedback on your visit to the pre assessment clinic in Ninewells. I am very pleased to hear that your experience was positive as we strive to ensure that all patients have a good experience at what can be a difficult time.

I will share your feedback with both Natalie and Ashley and wish you all the best with your surgery and recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by RudyardK (a service user)

Thanks Lauren much appreciated for your support

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