"The whole experience was excellent"

About: Outpatients Department / Orthopaedics and Fractures Outpatients Department Orthopaedics and Fractures EH16 4SA Royal Infirmary of Edinburgh at Little France / Physiotherapy Royal Infirmary of Edinburgh at Little France Physiotherapy EH4 2XU Trauma & orthopaedics / Orthopaedic National Treatment Centre Trauma & orthopaedics Orthopaedic National Treatment Centre KY2 5AH

Posted by Iainyhio557 (as the patient), last month

I was referred to the NTC (Kirkcaldy) through NHS Lothian for total knee replacement surgery after being diagnosed with tri-compartmental osteoarthritis. The consultant for my operation at the NTC was Mr Rehman.
The whole experience from admission through to discharge was excellent.
Staff at the NTC were extremely attentive and supportive, and I couldn’t be happier with the operation performed by Mr Rehman.
Post-op rehab has also gone well, with excellent support provided by NHS Fife and NHS Lothian physiotherapy staff.

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Tanya McBain

Charge Nurse, National Treatment Centre (orthopaedics),

NHS Fife

Submitted on 27/09/2025 at 09:22

Published on Care Opinion at 09:22

Hello Iainyhio557
Thank you for taking the time to provide this lovely feedback, it is appreciated. The National Treatment Centre aims to provide high quality, person centred care. Therefore, it is really very rewarding to know that you felt staff were extremely attentive and supportive throughout your stay.
I am pleased to know that you have had a positive experience overall from admission to discharge.
I am delighted that your post operative care is also going well with the links between NHS Fife and NHS Lothian. We continue to wish you the very best with your recovery.
All patient feedback is very important to our team, as this information allows our team to develop and make appropriate changes, to improve our service. I will pass on your kind words to the NTC team and I am sure they will be delighted with your feedback. Thank you.
On behalf of myself and all the team here at the National Treatment Centre we thank you again for the lovely feedback and wish you all the best
Best wishes and take care,
Tanya McBain
Charge Nurse
National Treatment Centre Ward

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Louise Davies

Patient Experience Officer, Patient Experience Team,

NHS Lothian

Submitted on 30/09/2025 at 13:35

Published on Care Opinion at 13:35

Hi Iainyhio557
I'm really pleased to read that your knee replacement went well, and that you have received such excellent support from the physiotherapy teams following this.
I will make sure your lovely feedback is shared with the appropriate people.
Thank you for taking the time to share this with us.
Louise

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