"Tonsillectomy and adenoidectomy"

My daughter was admitted for a planned procedure.

Some feedback we would like to share is while in all it was a good experience we would like to share some feedback for the future.

While on paper a child, nursing staff would do well to adjust their manner for older children. My daughter who is in her teens was treated the same as a 6 year old on the ward. While no direct problem it was a little condescending for her as she was treated in a very infantile way.

Staff asked her what she wanted to eat in a sandwich after, then proceeded to give her lunch request to another patient meaning she didnt have the good she ordered which while my daughter was understanding, it only happened because another staff member gave the sandwich as a second helping to the child opposite. This meant my child who suffers from IBS was left with a cheese sandwich that had given her stomach ache over night.

Nursing staff on the ward need to be monitoring patients and visitors for inconsiderate behaviours and bringing this to their attention. It was not a relaxing post recovery with neighbouring parentts shouting on the phone and children misbehaving letting themselves into our closed curtains and being loud and inconsiderate when the staff allowed this to happen.

As for theatre staff this was absolutely fantastic but the nurses on the ward do need feedback.