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Ward 2C Paediatrics

Posted By yellowjq36

"Ward 2C Paediatrics"

About: Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c)

(as a parent/guardian),

During my daughter’s admission for high temperature the staff in the Children’s ward were friendly and supportive. The medical staff were attentive and explained everything clearly. The nursing staff were very friendly and approachable, when I asked for support or where things were kept eg formula/nappies they helped show me and offered to get me anything when coming into the room to do observations/ medications etc. The few things that I struggled with was the furniture- there was no where designated to change a nappy apart from the cot which didn’t seem very hygienic and a few times unavoidable the sheets got wet and needed changed. Also the chair in the room was a “patient chair” however trying to feed my baby in it was very uncomfortable for us both and resulted in me getting a sore shoulder/back which I didn’t need when looking after an unwell child. The staff were not able to offer any alternatives and I wondered who is indeed in charge of these areas of patients room as I don’t think I would be the only parent to struggle with this. Also during my whole admission of 48 hrs in the side room it was cleaned once by domestic staff- the bins didn’t get emptied or the floors mopped or surfaces wiped- again I would suspect in a hospital setting this would not be beneficial to infection control. Thankfully this did not affect my daughters recovery and she was discharged as planned. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 06/10/2025 at 12:24
Published on Care Opinion at 12:24

picture of Kevin Torbet

Dear yellowjq36

Thank you for taking the time to share your recent experience during your daughter’s admission to the Acute Receiving Unit of the Royal Hospital for Children. We're very glad to hear that she has now been discharged and is recovering well.

It’s heartening to know that our medical and nursing teams made you feel supported and informed during what must have been a worrying time. We’re especially pleased that the staff were friendly, approachable, and attentive to both your daughter’s care and your needs as a parent — we will make sure your kind words are shared with the team.

We also appreciate you raising some important points about the facilities and environment in the room. We’re sorry to hear that the lack of suitable nappy-changing facilities and the discomfort of the seating made an already stressful time more difficult for you. Your observations highlight areas where we can and should do better to support the comfort and wellbeing of parents and carers staying with their children.

In addition, we are concerned to hear that the room was only cleaned once during your 48-hour stay and that the bins were not emptied or floors cleaned as expected. Cleanliness is a key part of our infection prevention standards, and your feedback has been passed on to our facilities and infection control teams to review what happened in this instance and ensure improvements are made.

Thank you again for bringing both your positive experiences and concerns to our attention. Honest feedback like yours is invaluable in helping us improve the care and support we provide to patients and families alike.

We wish you and your daughter all the very best for the future.

Kind regards

Kevin

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Response from Janis Young, Site Facilities Manager (Business), Facilities, NHS Greater Glasgow and Clyde last week
Janis Young
Site Facilities Manager (Business), Facilities,
NHS Greater Glasgow and Clyde

Help with facilities services

Submitted on 06/10/2025 at 14:42
Published on Care Opinion at 14:42

picture of Janis Young

Dear yellowjq36

I am sorry to read that the room was not serviced by the domestic team whilst you were here with your little one.

Please can you advise the dates that you were in and the room number please? There may have been a reason as to why the room was not cleaned, but I shall investigate and come back to you with my findings.

You can reach me directly at janis.young@nhs.scot.

Thank you

Janis Young, Site Facilities Manager

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