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Colonoscopy

Posted By Mar

"Colonoscopy"

About: New Victoria Hospital / Endoscopy

(as the patient),


I would like to compliment the staff in the Endoscopy Department of the New Victoria Hospital.

Sharyn the first nurse who welcomed me was just lovely. She was very thorough with the paperwork we had to deal with and reassured me in such a caring and kind manner about the colonoscopy I was to undergo.

Martin the staff nurse who attended my procedure was just amazing in that he explained properly how to use the 'gas and air' and kept me totally calm throughout.  Lovely guy.

Now Gemma (Specialist Nurse Endoscopist) Wow!  I have experienced quite a few colonoscopies over  previous years and Gemma's was just the very best one ever!  I was very, very comfortable and only experienced occasional discomfort whereby Martin stepped in and helped me with the 'gas and air' which relieved it immediately.  I managed to stay calm throughout the whole procedure in which Gemma got round my whole bowel!!!! She is not just a wonderful Endoscopist but also a charming girl.

Gail attended to me upon my return and was just caring, kind and knowledgeable and made me the best tea and toast ever.  

I could observe that the rest of the staff in that Department were also so nice and knew what they were about.  

I worked in the medical field and really appreciate nice and pleasant staff.

I do hope this message can be passed on to them all.

Thank you all so very much

Reception

Reception


Staff skills

Staff skills


Staff attitude

Staff attitude


Appointments

Appointments


Team work

Team work

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 06/10/2025 at 12:00
Published on Care Opinion at 12:00

picture of Kevin Torbet

Dear Mar

Thank you so much for taking the time to share your kind and thoughtful feedback about your recent experience in the Endoscopy Department of the New Victoria Hospital.

We are absolutely delighted to hear that you received such excellent care and attention from our team. It is particularly heartening to hear your kind words about Sharyn, Martin, Gemma, and Gail. Your detailed compliments will mean a great deal to them, and we will ensure that your message is shared directly with each of them, as well as with the wider department.

It’s wonderful to know that you felt reassured, calm, and well-cared-for throughout your procedure, and that the team's professionalism, kindness, and expertise made a positive difference to your experience. We are especially pleased that your procedure with Gemma was the most comfortable you’ve had, and we’re glad Martin and Gail also contributed to making your visit as smooth and supportive as possible.

Your recognition of the team's efforts, especially coming from someone with a background in the medical field, is truly appreciated. Feedback like yours is incredibly encouraging for our staff and serves as a valuable reminder of the impact compassionate care can have.

Thank you again for your kind words, and we wish you all the very best for your continued health and wellbeing.

Kind regards

Kevin

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Response from Margaret Barlow, Interim Lead Nurse, Endoscopy, NHS Greater Glasgow and Clyde 2 days ago
Margaret Barlow
Interim Lead Nurse, Endoscopy,
NHS Greater Glasgow and Clyde

Submitted on 06/10/2025 at 16:22
Published on Care Opinion at 16:22

Hi Mar,

Thank you so much for taking the time to share your kind feedback following your recent visit to our Endoscopy Department at the New Victoria Hospital.

I’m delighted to hear that you received such attentive care from our team, and I especially appreciate your kind words about Sharyn, Martin, Gemma, and Gail. I will be sure to pass your comments on to them—they will be truly touched.

It’s wonderful to know that you found the unit well organised and that all staff were equally kind and compassionate towards our patients. Everyone working within the endoscopy service strives to provide the best possible experience, even under challenging circumstances, and I’m so pleased that our professionalism, kindness, and expertise made a positive difference to your visit.

It is especially heartwarming to receive such thoughtful feedback from someone with a background in the medical field.

Thank you once again for your lovely message—it means a great deal to us all.

Warm regards, Margaret

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Update posted by Mar (the patient)

Thank you so much Margaret xxxxxxx

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