"Rude staff member"

I attended minor injuries recently with my partner who had fallen and injured his wrist and ankle.  The wait time was fair, just over an hour’s wait, as there were ~6people in waiting room

The ANPs were pleasant and were thorough in their assessment and management plan.

There was one staff member who I found to be abrupt towards myself upon two occasions for no reason.

First time, I was bringing my partner back from X-ray in the wheelchair and was pushing him forwards, with no issues.  This staff member tells me it’s easier to pull the chair backwards. I said we were fine and nearly back to the waiting bay. They then grabbed the chair from me and spun the wheelchair round and insisted I pull the wheelchair backwards.

 My second encounter with this staff member was when they had to apply a backslab to my partner’s wrist. As soon as we entered the plaster room I was asked asked to stand back from the bed. I did as instructed. 

I stood waiting to take my partners hoodie from him before the cast was applied and was told to sit down, I said I was waiting for him to take his hoodie off. They then told me that I was intimidating standing there. 

I was taken aback from this comment as I was standing there minding my own business on my phone. The only interaction I had with this person in the plaster room, was saying I was waiting for his hoodie.

 

I found this behaviour rude and unprofessional. I didn’t challenge it as I didn’t want matters to escalate further. 

I also didn’t highlight the behaviour to the staff in charge as we were leaving for the QE for further assessment. 

We left feeling bewildered and disappointed with our patient experience.