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"Treated with such care and understanding"

About: Raigmore Hospital / Sexual and Reproductive Health service

(as a service user),

Insertion of the mirena coil was very painful for me and it left me feeling extremely anxious about the my appointment for the removal.

On arriving at the clinic, I received a very warm and friendly welcome. The nurse practitioner was beyond amazing and put me at ease almost immediately. She took time to listen to me and to answer my questions. There was no rush and it was lovely to be treated with such care and understanding. The procure itself was undertaken professionally, successfully and with minimal discomfort.

I had been so anxious and stressed about this appointment, and I had no reason to be. Thank you to the wonderful staff. I do hope others scheduling appointments for coil removal have the positive experience I had.

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland 2 weeks ago
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 25/09/2025 at 17:03
Published on Care Opinion at 17:03


picture of Kimberley MacInnes

Dear Silverbirch11,

Thank you for taking the time to write about your positive experience while attending our service.

It is always lovely to hear that patients experience is a good one, we appreciate you taking the time to post this, I will ensure to pass this on to our team.

Kimberley MacInnes

Service Manager

Highland Sexual Health

NHS Highland

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