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"GP appointment"

About: Litchdon Medical Centre

(as the patient),

As I have a complex case I can only see my own doctor, I arrived for my appointment to be told by the member of staff on reception that the doctor was off sick. I explained I had been waiting for 2 months for this appointment, to be told the doctor can't help being ill. I said I understand that but I'm ill too, and asked when I could be seen, to be told not until the end of October. I asked if they were joking and they asked me if they looked like they were joking. This comment took me aback, there was no sympathy or remorse, I told them I didn't like their attitude and went to the nurses station for my next appointment in tears.

I have been with Litchdon for 35 years and I am supposed to be a priority patient due to my health, I get told when I do see my doctor that they haven't seen me for a while, well perhaps this will explain why.

I had blood tests done with concerning results and only know this from reading My Care, I have received no message to explain these results to me, which then elevates my anxiety and stress levels which then make my asthma symptoms increase so I can truthfully say to Litchdon Medical Centre, I believe you're making my health decline rather than improve. I will be seeking help from another GP surgery as I have lost faith in yours.

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Responses

Response from Sharon Bates, Management Partner, Litchdon Medical Centre last week
Sharon Bates
Management Partner,
Litchdon Medical Centre
Submitted on 06/10/2025 at 13:24
Published on Care Opinion at 13:25


Thank you for taking the time to give your feedback, I am sorry to hear about your recent experience and that after being with the practice for so many years that you have lost faith in us.

This review process is anonymous so I am unable to contact you directly, however if you wish to contact me at the practice to discuss further I can look into your concerns.

Regards
Sharon Bates
Practice Manager

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