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When I became ill on holiday

Posted By Fred and Finn

"When I became ill on holiday"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Cardiology

(as the patient),

While on holiday I was out walking the dogs when I started to feel unwell, I got back to our rental property and was feeling much worse by then. My wife phoned 999 who advised me taking aspirin while we waited for an ambulance.

The paramedics were amazing and so efficient in getting me to Hairmyres Hospital. On arriving there I was taken straight in to a room where nurses and doctors were waiting to fit a stent.

I was on the ward when my wife got to the hospital, everyone was so efficient and so caring, I can’t thank all the staff enough for what they did for me and supportive to my wife from the ambulance paramedics to all the staff in Hairmyres even the ladies bringing round the food.

There are only a few names that I remember, but thank you Susan, Sarah , Simone and Kirsten, to name but a few for all that you did.

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 29/09/2025 at 11:07
Published on Care Opinion at 11:07

picture of Marie Kennedy

Dear Fred and Finn,

Thank you for taking the time to share your experience. I’m responding on behalf of the Scottish Ambulance Service.

I’m very sorry to hear that you became unwell while on holiday and I hope you’re continuing to recover well. It’s reassuring to know that the paramedics who attended were efficient and caring and that you received timely treatment on arrival at Hairmyres Hospital.

Your kind words about Susan, Sarah, Simone and Kirsten are greatly appreciated. If you’re happy to share the date, time and address of the call out, please email us at sas.feedback@nhs.scot and include your Care Opinion username. This will help us match your story with the crew and ensure your message of thanks reaches them directly.

Thank you again for your thoughtful feedback.

Warm wishes,

Marie

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 weeks ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 29/09/2025 at 19:57
Published on Care Opinion at 19:57

picture of Lise Axford

Dear Fred and Finn

Thank you for taking the time to share your feedback regarding the care you received whilst on holiday. It must have been a really worrying time for you and your wife especially as you were away from home.

As Marie says, your comments will be widely shared and much appreciated by all. Susan, Sarah, Simone and Kirsten will also be delighted to read that themselves and others were supportive and caring.

Staff reflect on experiences shared and learn from them, so thank you again.

Wishing you all the very best in your recovery

Kind regards

Lise

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