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"Professional, caring treatment"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Ophthalmology

(as the patient),

I  went for a usual eye test at my local opticians and  hour after developed double vision and had to go to A&E at Hairmyres  although I did spend a very long time did get seen by doctor Robert, who gave me a thorough examination and was confident that I was in no immediate danger, however as still had drooping eye and double vision he said I should see  my optician on the Friday and get referral for the Opthalmic Dept.

I did this and was again thoroughly examined by Dr Tsang and her excellent staff and sent to be admitted to get CT scans, unfortunately this didn't happen until the Saturday.

While I was in the receiving ward,  again with Dr Sophie and her staff on night duty all doing a marvellous job to reassure me and before  the shift changed Dr Sophie came to tell me no Stroke or Aneurysm showed.

When the  day shift came on, the consultant gave me a very thorough examination with Debbie taking an ECG and was discharged. Will be called for an MRI  and further treatment from the Opthalmic Dept  and hopefully the eye problem will be resolved. 

Many Thanks to all staff on A&E both days and nights, the admin staff on the desk who have to deal with a lot of disrespectful people. Also like to say thanks to the very cheery porter who took me from the receiving ward for my scans and the catering lady for breakfast.

I would like to list all names but all staff, but not sure of names,  but just to say teamwork was great. Hairmyres is Great hospital over last few years been regular as husband been in with serious health issues and he's still here πŸ‘but I was the patient this time, didn't like that ! But  got best medical professional, caring treatment from our Scottish NHS  as always   πŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌ

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last week
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 02/10/2025 at 20:37
Published on Care Opinion at 20:37


picture of Lise Axford

Dear MagsC

Thank you for taking the time to share your detailed feedback in relation to your recent attendance in A&E and subsequent admission. You have kindly shared the names of many staff involved in your care and your comments will be passed on to each of them. You have also recognised individuals from many staff groups that work together to provide the care that is required. Your comments will be widely shared and much appreciated by all.

I am sorry that you had such a long wait to be seen. We do work hard to reduce waiting times but as you know, this is not always possible. However, I am reassured that you felt confident you were not in danger.

Receiving such positive feedback provides a boost to staff and we all reflect and learn from this. Thank you again.

I hope that you are recovering well and wish you and your husband all the very best going forward.

Kindest regards and best wishes

Lise

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